Maintaining sound relations with external contacts is vital for any organisation. SuperOffice CRM forges seamless and tight-knit links between you and your organisation’s customers, prospects and suppliers. It enables you to easily keep track of all interactions with them, giving a comprehensive overview of all information - organisation and contact details, events, phonecalls, faxes, letters, project documents, proposals, invoices and other items.
Vital information about the orgainsations and people you relate to is consolidated in one easily accessible place. In an instant you can recall full address details, contact histories, letters, fax and e-mail correspondence, other documents and of course information from other data sources (e.g. your ERP system or various Internet sources). The productivity gains from SuperOffice CRM are not conceptual – they are swiftly realised and easily measurable! Research made by AC Nielsen shows an average productivity gain of 20% within weeks. Job satisfaction and user enjoyment become part of the SuperOffice concept.
Particularly impressive is SuperOffice's Project view that allows you to track multi-organisational projects and draw together all the information on organisations, people, events, correspondence and documents that relate to those projects.
SuperOffice can optionally be integrated with Xerox DocuShare - providing all the power and features of that product from within the SuperOffice interface: Document Versioning, Document Routing and tracking, Subscriptions and Notifications, sophisticated full-text search, Document Sharing and Collaboration, Discussion Groups, Document Security.
Other Key features of SuperOffice are:
- Available in both Web and Client-Server configurations.
- A Travel option that enables you to take SuperOffice and all your contact information on the road with you, adding new information as you go. You can synchronise with the main system either through dialing in or when you get back in the office.
- A full range of customisation and integration options are available that allow the product to be tailored to your needs.
- Full integration with Microsoft Office and centralisation of company templates for letters, faxes and other documents together with organisation and contact mail-merge.
- A relationships function that allows you to link different organisations to eachother, for example in a group and subsidiary scenario.
- A comprehensive diary that gives you a complete overview of you and your colleagues' scheduled activities and tasks which can optionally be synchronized with calendars in Outlook and Notes.
- Integration with email in Outlook and Notes that allows you to easily archive incoming and outgoing emails against companies, contacts and projects.
- Powerful reporting capabilities
SuperOffice Audience
SuperOffice Audience is an internet based collaborative tool that allows SuperOffice CRM users to give their external contacts controlled access to information within SuperOffice that relates to them.
Share project information with external parties and give secured access to documents, e-mails, meeting notes and much more. Customisation options allow custom areas to be built that show information from other systems besides SuperOffice.